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Windows Desktop support

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To get technical support, contact your departmental service professional below. Each Fulton School department has dedicated technical support staff embedded within their unit who are responsible for troubleshooting, software installs, maintenance, equipment inventory, and other general desktop functions.

Refer to the following chart for your department’s specific procedure for requesting technical support on both a day to day and emergency basis.

If you have any questions about your department’s procedures, please refer them to either your department chairperson or your Business Operations Manager.

School Program Service Technician Contact Information
SEBE CESE [CEE]
Service Request
E-Mail
Craig Cardon, 480-965-5915
MACME CHE
E-Mail
Tom Fujibayashi, 480-965-9252
 
SEBE DEWSC
E-Mail
Tom Fujibayashi, 480-965-9252
 
EDO EDO
Service Request
E-Mail
Mike Wade, 480-965-9590, BYENG 609
ECEE EE
Service Request
Brian Wagner
Jared Broderick
BHSE HDBE
Service Request
Nick Nicolaisen, 480-965-5786
 
CIDSE ISOE [IE]
E-Mail
Brint MacMillan, 480-965-4035
 
MACME MAE
Service Request
E-Mail
Donley Hurd, 480-965-9104
CIDSE SCI
E-Mail
Lincoln Slade, 480-215-4379
Wayne Woodland, 480-215-4379
MACME SOM
Service Request
Al Thompson, 480-965-0772
 

Site-licensed Software for Installation on ASU Owned Computers

Each of the department support personnel has copies of all of our site-licensed software. Please follow the department's helpdesk procedure for requesting installation of site-licensed software.

Site-licensed Software for Installation on Student-owned Laptops

The Fulton school licenses Solidworks and Labview for personal student use. The software is now available for checkout from the Engineering Student Center.

If you are looking for Labview or Solidworks for checkout go to ECG-first floor. The following applications can be installed by your departmental staff representative, call or request service online.

  • Adobe Reader (http://www.adobe.com/ )
  • Adobe Acrobat, licensed users only
  • AutoCAD, authorized users only
  • Cisco Security Agent
  • McAfee Antivirus

NOTE:  The MyApps link below will give you access to download, run from citrix or find location(s) on campus(s) based on your asurite ID privilidges.  To find out what rights you have contact 965-6500 (UTO Helpdesk).

https://webapp3.asu.edu/myapps/default.aspx

Technical Assistance for Student-owned Laptops

Technical assistance for student-owned laptops will be provided in the student center at the times posted in the center. It is also provided by the University Technology Office in the Computing Commons, which is the building next to the ASU bookstore. Go to the left as you walk in the front door.

Deliveries of Computers and Computer Equipment

Each Fulton school department's technical support staff is responsible for communicating ENGR purchasing standards for computers and accepting deliveries of computers and equipment within their department. ETS will no longer be accepting deliveries.

Request for Windows Desktop Support

There are two  (Joe Cummings or Rebecca Sederstrom) support staff to assist you.  Request assistance at this webpage and the request will be routed to the appropriate person.