Help: Technical Support Changes

The Engineering Technical Services strategic planning process has led to a new and more effective technical support model for the Fulton School.   ETS staff have now been reassigned directly to the departments, thus moving the supply of service closer to the demand and eliminating the delays associated with a central dispatching system.  At the same time, this new model empowers the departments to control their own priorities and make the important decisions they need to make.

Each department is implementing their own internal procedures for assisting their employees with Windows and Macintosh PC problems (see below).   Effective June 27, 2008, we will be closing the ETS Helpdesk permanently.  This includes the helpdesk window, the helpdesk website, the helpdesk phone number, and the helpdesk email address. 

Please review the technical support carefully for instructions on getting Windows technical support: http://ets.fulton.asu.edu/node/204

For Unix and Linux technical support, please use our online Service Request system to submit a request for help: http://sr.fulton.asu.edu/

We are experiencing great results so far and hope to refine and accommodate more requests in the future.  If you have suggestions or comments about the distributed model of technical support please contact Larry Miller.